AVAILABLE THROUGH: Cornwall College Business | LEARNING AREAS: Business School COURSES

Operations/Department Manager Apprenticeship

Cornwall College Business Off-site LEVEL: 5 Business School

This apprenticeship programme has been designed to offer you the opportunity to develop your management skills and knowledge whilst gaining a recognised professional development pathway ultimately leading to Chartered Manager status.


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Entry Requirements:

Ideally you will be working as a departmental manager and someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy usually accountable to a more senior manager or business owner.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

What You Will Learn:

On-programme for this apprenticeship includes a period of learning and development managed by the employer and training provider. The learning will be built around competencies and skills as set out in the standard. The knowledge, skills and behaviours that will be developed during the on-programme learning will include:

Interpersonal Excellence

  1. Managing people and developing Excellence
  2. Leading people
  3. Managing people
  4. Building relationships


Organisational Performance

  1. Operational management
  2. Project Management
  3. Finance

Personal Effectiveness and managing self

  1. Awareness of self
  2. Managing self
  3. Decision making

You will also develop your behaviours in being taking responsibility, being agile, inclusive and professional.

Regular performance, milestone and progress reviews will be continuous throughout the training.


Workshops delivered by industry experts with current knowledge, skills and experience within their specialist areas.  Ongoing support from a team of highly qualified mentors/coaches to prepare for end point assessment as the successful completion of the apprenticeship programme.

You’ll love:

You will love the opportunity to network with other apprentices throughout the programme, sharing best practice, developing skills and knowledge from wider industry experts enabling you to develop in a specialist occupation and build the foundations of your future career.


Learners who upon successful completion of the Apprenticeship Standard Operations/Department Manager level 5 may have the opportunity to progress into:

  • An enhanced job role using the skills developed throughout the programme
  • Further courses to develop management and leadership skills including Chartered Manager Degree Apprenticeship Level 6
  • Opportunities for further study specialising in areas such as HR, Marketing, and Finance.


Operations/Department Manager Apprenticeship

Start Date

This course is offered throughout the year, please contact us for the latest start dates.





*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.